Agency Help

Contact Agency Help with questions about download and Agents Web Passport (AWP).

800.243.0210 (Option 1 and EXT: 4306161)

AgencyHelp@westfieldgrp.com

8:00am – 4:30pm EST Monday – Friday

Small Business Services

Westfield’s Commercial Communication Center is available to help you with Small Business underwriting or processing inquiries.

8:00am – 4:30pm EST Monday – Friday

877.999.7221

CLCommunication@westfieldgrp.com

If you would like to endorse a change to your customer's policy, please send the change request to CLProcessing@Westfieldgrp.com. For helpful tips for the information needed to complete the change request, here is a quick guide.

Endorsement Quotes for SB: Equote@westfieldgrp.com

New Business Applications: Please send directly to your underwriter

Customer Care

Your primary contact for all bill- and -claims-related questions.

800.243.0210

WestfieldCCC@westfieldgrp.com

8:00am – 8:00pm EST Monday – Friday

24 hour Claims First Notice of Loss (FNOL) reporting through Safelite

One-time payments: Westfield Easy Pay via westfieldinsurance.com

Endorsement Quotes for SB: Equote@westfieldgrp.com

Billing: By phone, select option 2 or WIC@westfieldgrp.com

Claims: By phone, select option 3 or WestfieldCCC@westfieldgp.com

Westfield Roadside Assistance for Personal Auto Policies: Available 24/7 by phone, 877.787.9078

Reporting an Auto Glass Claim: Available 24/7 online or 800.810.3665